Privacy Policy

1.Who we are

JUUCEME (“JUUCEME”, “we”, “us” or “our”) operates a power-bank rental service in the United Arab Emirates. We are the controller of the personal data described in this policy and are responsible for processing it in accordance with applicable law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2.Personal data we collect

2.1 Rental information

When you rent a power bank we record the station at which the rental started and ended, the power bank and slot used, the start and end times, the amount charged and the receipt issued.

2.2 Payment information

Payments are processed by our third-party payment provider. We receive a payment reference and the payment status. We do not receive or store your card number or security code.

2.3 Account information

An account is optional. If you create one, we hold your email address and, where you choose to provide them, your name and mobile number, together with your rental history, receipts and any passes you purchase. You sign in with a one-time code sent to your email address.

2.4 Communications

If you contact our support team, we hold your message, your email address and the rental to which your enquiry relates. If you enable notifications, we hold the notification address of your device. If you opt in to news and offers by email, we record that choice.

2.5 Partner applications

If you apply to host a JUUCEME station, we collect your name, business name, contact details, the location of the venue and any information you include in your application.

2.6 Technical information

When you accept the rental terms or submit a form, we record the date and time, a one-way (hashed) form of your IP address and your browser’s user agent, to keep a record of your acceptance and to protect the service against misuse. Our hosting provider also processes standard server logs.

3.Camera and location

The camera is used solely to read the QR code on a station, on your device. No images are captured, stored or transmitted to us.

Your location is used solely on your device, when you choose to show nearby stations on the map. We do not receive or store your location. Map images are provided by OpenFreeMap, which receives the area of the map being displayed.

4.How we use personal data

We process personal data only for the following purposes:

• to provide rentals, including releasing a power bank, recording its return and calculating charges;
• to process payments, issue receipts and administer passes;
• to send service messages, such as reminders before a rental period ends and confirmation of a return;
• if you have opted in, to email you about new stations and occasional offers;
• to respond to support requests, refund requests and partner applications;
• to detect, prevent and investigate fraud, misuse and security incidents;
• to comply with our legal, accounting and tax obligations.

We process personal data where it is necessary to perform our contract with you, to comply with a legal obligation, for our legitimate interests in operating a secure and reliable service, or with your consent (for example, notifications and offers by email). You can turn off offers by email at any time under Account › Profile. We do not sell personal data, share it with advertisers or use it for targeted advertising.

5.Cookies and local storage

We use a strictly necessary cookie to keep you signed in, if you choose to sign in. The application stores your current rental and your settings in your browser’s local storage so that it continues to work if your connection is interrupted. We do not use advertising, analytics or third-party tracking cookies.

6.Disclosure of personal data

We disclose personal data only to service providers that process it on our behalf and under our instructions, namely providers of hosting, database, email, push notification and payment services. Each is bound to protect the data and to use it only to provide its service to us.

We may also disclose personal data where required by law, a court order or a competent authority, or where necessary to establish, exercise or defend legal claims. Venues that host a JUUCEME station do not receive personal data about customers who rent from that station.

7.International transfers

Some of our service providers store or process data outside the United Arab Emirates. Where this occurs, we take steps to ensure that your personal data receives an adequate level of protection, as required by applicable law.

8.Data retention

• Account information is kept until you delete your account.
• Rental, payment and receipt records are kept for as long as required by accounting and tax law.
• Notification addresses are kept until you disable notifications or the address ceases to be valid.
• Support correspondence and partner applications are kept for as long as necessary to deal with them and any follow-up.

9.Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, restricted access to production systems and multi-factor authentication for staff. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10.Your rights

Subject to applicable law, you may request access to your personal data, its correction or deletion, a copy of it in a portable format, or the restriction of, or objection to, its processing. Where processing is based on your consent, you may withdraw that consent at any time.

You may delete your account at any time in the application under Account › Profile › Delete account. To exercise any other right, write to support@juuceme.com. We may need to verify your identity before acting on a request, and we will respond within the period required by law. Certain records may be retained where we are legally required to keep them.

11.Children

The service is intended for persons aged 18 and over, or younger persons with the permission of a parent or guardian. We do not knowingly collect personal data from children without such permission.

12.Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised. Where a change is material, we will notify you through the application or by email before it takes effect.

13.Contact us

Questions about this policy or about your personal data may be addressed to: