Terms and Conditions

1.About us

The Service is operated by JUUCEME (“JUUCEME”, “we”, “us” or “our”) in the United Arab Emirates. References to “you” are to the person using the Service.

2.Eligibility

You must be at least 18 years of age, or have the permission of a parent or legal guardian, to rent a power bank. You must provide accurate information when you create an account or make a payment, and you must be authorised to use the payment method you provide.

3.Accounts

You may rent without an account. If you create one, you sign in with a code sent to your email address, so you are responsible for keeping access to your email account secure and for all activity under your account. You may delete your account at any time in the application. Deleting your account does not cancel any amount you still owe.

4.Rentals

4.1A rental begins when a power bank is released from a station following your confirmation of payment, and ends when a JUUCEME station confirms that the power bank has been returned. Rental time is measured by JUUCEME’s systems.

4.2A power bank may be returned to any JUUCEME station with an available slot. You must insert the power bank fully until the station confirms its return.

4.3Power banks remain the property of JUUCEME at all times. A rental grants you a temporary right to use the power bank to charge your own devices.

4.4Each rental is also subject to the Rental Terms, which you accept before your first rental and which set out the applicable tariff. In the event of any inconsistency between these Terms and the Rental Terms in relation to a rental, the Rental Terms prevail.

5.Charges and payment

5.1The applicable tariff, including the maximum charge for a returned rental, is displayed before you confirm a rental. The tariff in effect when the rental begins applies to that rental. All amounts are stated in UAE dirhams (AED).

5.2When a rental begins, a temporary authorisation (a “hold”) is placed on your payment method. When the rental ends, only the amount due is charged and the remainder of the hold is released.

5.3If a power bank is not returned within 24 hours of the start of the rental, it is treated as lost and a fixed non-return charge applies in place of the rental charge. The amount of this charge is shown in the Rental Terms before you confirm a rental.

5.4You authorise JUUCEME to charge your payment method for all amounts due under these Terms and the Rental Terms, including any amount exceeding the hold.

5.5Payments are processed by our third-party payment provider. JUUCEME does not store your card details.

5.6Refunds are handled in accordance with our Refund and Cancellation Policy.

6.Passes

A pass provides a daily allowance of free rental time for the period stated at the time of purchase. Rental time beyond the allowance is charged at the standard tariff. A pass is personal to the account that purchased it and may not be transferred. A pass that has been used is not refundable.

7.Care of the power bank

You must take reasonable care of the power bank during the rental. You are responsible for its loss and for any damage to it beyond normal wear and tear. You must not open, modify or disassemble the power bank or its cables, expose it to water or excessive heat, or use it if it appears damaged.

8.Acceptable use

You agree not to:

• sell, sublet or otherwise provide a power bank to another person for payment;
• tamper with, damage or attempt to gain unauthorised access to any station, power bank or system used to provide the Service;
• use the Service for any unlawful or fraudulent purpose; or
• interfere with the operation of the Service or with other customers’ use of it.

9.Availability of the Service

Stations are located in venues operated by third parties and depend on those venues’ opening hours, power supply and network connectivity. JUUCEME does not guarantee that any station, power bank or feature of the Service will be available at any particular time, and may modify or withdraw any part of the Service.

10.Intellectual property

The JUUCEME name, logo, website, application and all related content are the property of JUUCEME or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use them other than to access the Service for its intended purpose.

11.Venues and partners

Information on juuceme.com about hosting a station is provided for general information only and does not constitute an offer capable of acceptance. Hosting a station is governed exclusively by a written partnership agreement signed by JUUCEME and the venue, which sets out the revenue share, payment terms, duration and the responsibilities of each party. No figure published on the website constitutes a promise of income. Venue staff are not responsible for rentals made at a station located in their venue.

12.Limitation of liability

12.1The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by the laws of the United Arab Emirates, JUUCEME excludes all warranties not expressly set out in these Terms.

12.2To the fullest extent permitted by law, JUUCEME is not liable for any indirect or consequential loss, loss of data, or damage to a device caused by misuse of the power bank, and JUUCEME’s total liability to you in connection with any rental shall not exceed the amount you paid for that rental.

12.3Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

13.Suspension and termination

JUUCEME may suspend or terminate your access to the Service, without prior notice, where it reasonably believes that you have breached these Terms, failed to pay an amount due, or used the Service fraudulently. Any amounts owed at the time of suspension or termination remain payable.

14.Changes to these Terms

We may amend these Terms from time to time. The effective date at the top of this page shows when they were last revised. Where the Rental Terms change, you will be asked to accept the new version before your next rental. Continued use of the Service after a change takes effect constitutes acceptance of the amended Terms.

15.Governing law and jurisdiction

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

16.General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. A failure by JUUCEME to enforce any right shall not constitute a waiver of that right. These Terms, together with the Rental Terms, the Privacy Policy and the Refund and Cancellation Policy, constitute the entire agreement between you and JUUCEME in relation to the Service.

17.Contact us

Questions about these Terms may be addressed to: